Returns & Complaints

RETURN

You have the right to cancel your order within 14 days of receiving it. You can find all the details regarding your right of cancellation in the Right of Cancellation Policy .

Please do not return goods to us freight collect, as the parcel service provider usually charges significantly higher fees for this, which we then have to pass on to you.

Please note that opened and unsealed food and nutritional supplements, as well as damaged goods, cannot be returned.

Please ensure that the sender's address is clearly legible and be sure to include a note with the order number or a copy of the invoice in the package!

If you would like to send your return with DHL, please send the DHL package (please do not send it as a small parcel) to the following address:

Heinrich Kimmle Foundation
c/o NaturDrops GmbH
Industrial Park 20
66989 Höhfröschen

We will notify you immediately upon receipt of the goods and refund the purchase price. The refund will be made as soon as possible after we receive and process your return. This may take up to 14 days. Thank you.

COMPLAINT

If you have reason to complain, e.g. due to damage to the goods or quality defects, we will cover the return costs in the event of a warranty claim and provide a replacement or refund the purchase price.

In any case, please coordinate your procedure with our customer service and do not return any items freight collect, as this will incur high costs. Send your complaint inquiries directly to the following email address; we will process them with high priority as quickly as possible: info@naturdrops.dog Please be sure to include your order number, ideally in the subject line of the email, and include photos if necessary to explain and document your complaint.